Complaints Handling

You should contact us immediately if you are dissatisfied with any aspect of the investment services provided to you by Xeqos Limited.

Please write to:

James Hosking
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Xeqos Limited
Office 3, Prama House
267 Banbury Road
Oxford, OX2 7HT
United Kingdom

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is Xeqos Limited’s policy to aim to resolve every complaint fairly and in a timely manner. Xeqos Limited has a written internal complaints handling policy, as required by the FCA rules. You can obtain a copy of this upon request, and in the event you should have cause for complaint about the investment services that Xeqos Limited provides to you, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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